FAQ

What is included in the Red Tractor Produce box?

Every week, we feature between 32-46 items in our Produce List. You customize your box the way that you want. You can choose all fruits, or all veggies, or better yet; a combination of both. The minimum purchase is $30, and it can be combined with Raw Dairy, Grass fed Meat, Natural Grocery, or Organic Beverages. The weekly inventory will vary, depending on the season and availability of the produce.

 

Do I have to be at home to receive a delivery?

No! However, you know your neighborhood best, and we will leave your produce box wherever you specify in the special instructions block (back porch, in a cooler on the porch, etc.). We will assume you want your produce left by the front door unless you tell us otherwise. 

 

Is there a delivery fee, annual fee, or hidden fees?

None. We charge no recurring annual, activation or membership fee and deliveries are completely free!

 

On hot days, how will you keep my produce fresh?

We have a refrigerated van that delivers your produce, which maintains a comfortable 34 degrees Fahrenheit. However, we strongly recommend that our customers leave a cooler out for us with ice packs inside, so that the produce maintains its top quality by keeping the temperature constant.

 

If no cooler is left out, our reusable box comes with an ice pack, but the produce is more susceptible to losing its quality without a cooler. Your delivery driver will transfer as many items as possible from your order into your cooler to help keep things fresh.

 

What should I do with the empty box from the previous delivery?

Our cardboard boxes are 100 % recyclable, so make sure you leave them outside by your door - along with the ice pack for your next delivery. We will pick them up when we bring your next order. This system is environmentally friendly and helps reduce cost.

 

How I can customize my order?

We will post the contents of the box online every Friday morning, based on what is fresh, in season, and if available, locally grown items. You can access your menu by logging in and clicking on the Blue button (create my box). You have until the deadline, according to your zip code, to place and customize your order. See below for your customization and order deadline.

 

 Tuesday- 10:00PM Tampa Bay/ Plant City/ Wesley Chapel

Wednesday- 10:00PM Winter Haven/ Auburndale/ Bartow

Thursday- 10:00PM Lakeland/ Mulberry

 

What are times and dates of the deliveries?

The delivery day depends on where you live or where you want to receive your produce box as each zip code has its specific delivery day. Our driver usually delivers from 10:00am-6:00pm on your delivery day. Please know that we can be held back by the weather, traffic, or if it gets dark earlier.

 

Can I get my order delivered to my workplace?

Yes, we do! Please specify in the special instructions what time your office closes so that we can make the arrangement before you leave.Contact Customer Service at (863) 286-1400 or email us at customerservice@theredtractorproduce.com.

 

How do I cancel my delivery?

You must cancel your order 48 hours prior of your delivery day. You must contact Customer Service through customerservice@theredtractorproduce.com or by phone at (863) 286-1400. If we don’t answer, please leave a message with name and day of delivery.

 

When do you bill me for my delivery?

You will pay for your delivery at the time of check out through the website. You have 2 payment options, either CHECK/COD (you will leave cash or check in a designated area, such as under your doormat or in your last recycled box) or you can check out and pay via PayPal (preferred method). If you are leaving a check/cash, please specify where you will be leaving the payment.

 

Where does the Red Tractor Produce deliver?

We offer deliveries to the following counties: Pasco, Hillsborough, Pinellas, and Polk County. We have the right to refuse a delivery if we consider it out of the route, even though it may be included in our zip codes delivery area. For more information, visit our Delivery Area page or email us at customerservice@theredtractorproduce.com

 

How do I order other items or additional produce?

We offer a variety of Raw Dairy, Grass fed meat, Natural Grocery items, Organic Beverages, and Artisan Breads. Come visit us at our Warehouse Organic Market every Saturday (9AM-12PM) and see what other items we provide to our customers!

 

How do your prices compare to those of supermarkets?

Because of our lower operating costs, our prices tend to be much lower - compared to the big chain grocery stores, like Publix and Whole Foods, especially for organic items. In addition, we bring it right to your door for free!

 

Where does your produce come from?

We buy locally grown organic produce as often as possible, taking quality, value, and variety into consideration. Due to the restricted growing season in Florida, the summer heat can produce difficult growing conditions. The organic season in Florida is limited, thus, a portion of our produce comes from California, where produce grows year-round. Other types of produce, such as tropical fruits, may come from organic farms in Central and South America, which are American owned and are USDA certified organic.

 

How does the Refer-A-Friend program work?

For every new customer that signs up and purchases their first box and mentions your name on their signup form, you will receive $5 off your next delivery, provided you receive a delivery within 21 days of that customer activating their account. There is no limit to how many times you can receive the discount so make sure to invite your friends to join The Red Tractor Produce!

 

Is all the produce you offer certified organic?

Yes! The produce we offer is 100% USDA Certified Organic. We work with Alberts Organics and FreshPoint to make sure that everything we offer to our customers meets that goal. We also strive to support our local certified farmers. Since October 2002, all organic produce sold in the US must meet stringent standards set, verified, and regularly inspected by the USDA.




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Warehouse Organic Market
1248 George Jenkins Blvd C-3
Saturday 9:00am- 12:00pm
Sunday Closed

The Red Tractor Produce

Office Hours:
Mon-Thurs 9-5
Fri 9-4

863.286.1400
customerservice@theredtractorproduce.com



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